If the Customer agrees to pay the delivery cost charged in addition to the price of Products in accordance with article 3 of the present Terms and Conditions, the Seller undertakes to deliver the Products within a period of 15 days after receiving the order made by the Customer on the Website in accordance with article 5 of the present Terms and Conditions.
The Seller and Customer expressly agree that the delivery service shall be carried out exclusively by the following carriers and in accordance with the contractual conditions laid down by the aforementioned carriers, according to the country in which the Customer resides and as indicated in the order by the Customer, in accordance with these Terms and Conditions.
The delivery zone for Products proposed on the Website include mainland France, French Overseas Departments and Territories, Corsica and overseas.
Deliveries in mainland France are sent using Colissimo suivi France (trackable delivery).
Deliveries within the European Union are shipped using Colissimo suivi Europe (trackable delivery) or Chronopost Europe, depending on the Customer's choice when making the order.
Deliveries to Overseas Departments and Territories are shipped using Chronopost.
International shipping takes place using Chronopost international.
The Customer's Order is sent to the delivery address provided by the Customer at the time of order. The Customer may track the order delivery on the carriers' website:
www.coliposte.fr for shipping with Colissimo
www.chronopost.fr for shipping with Chronopost
Delivery costs are calculated by weight and size of the order, in accordance with the carrier services' general and special terms and conditions. The Seller shall not be held responsible if the carriers fail to perform any of their obligations.
Each Order is deemed to have been delivered once the Seller has handed over the package to the carrier and it is visible on the carriers' tracking system, for example on La Poste's website for Colissimo and Chronopost.
The delivery of Products by the Seller, under the conditions referred to above, automatically transfers to the Customer the risks related to the safekeeping of Products.
The package sent to the Customer by the carrier includes a detailed invoice of each Product ordered, as well as the delivery charges paid for by the Customer.
Once the package has been delivered, the Customer is responsible for checking the general condition of the package, as well as its contents and its compliance with the order. Any anomaly concerning the Products (Product missing in relation to the purchase order, non-compliant with order made, broken or defective) must be expressed on delivery by means of reserves written on the delivery note and indicated within three days of delivery using the form available in the "Contact us" section of the Website.
The Seller undertakes to contact the customer in order to deal with the claim.