In accordance with the General Terms and Conditions of Sale, you have a cooling-off period of 14 days during which you can return or exchange your items..
The product(s) returned must be new, complete, unused, in perfect condition and in their original packaging, accompanied by the original invoice and the returns form duly completed and signed*. here.
How to return products ?
Before starting, go to "My Account", then "My personal information" to check that your email address is correct.
- Select the relevant order by clicking on "details"
- Select the item(s) to be returned, specifying the quantity if needs be
- Give the reason for the return in the text box provided
- Click on the "Generate a return" button
- Put your item(s) back into their original packaging and place them carefully in the package
- Enclose the completed, signed returns form that you downloaded in step 2, and remember to enclose your bank details*
- Write the following address on the package:
Pour le Compte de la Boutique de la Mairie de Paris
Parc d'Activités de Parisud
* Otherwise, the Vendor will not accept your return.