In accordance with the General Terms and Conditions of Sale, you have a cooling-off period of 14 days during which you can return or exchange your items..

The product(s) returned must be new, complete, unused, in perfect condition and in their original packaging, accompanied by the original invoice and the returns form duly completed and signed*. here.

How to return products ?
Before starting, go to "My Account", then "My personal information" to check that your email address is correct.

 

Log in to "My Account" on www.boutique.paris.fr then go to "My orders: history and détails" :

- Select the relevant order by clicking on "details"
- Select the item(s) to be returned, specifying the quantity if needs be
- Give the reason for the return in the text box provided
- Click on the "Generate a return" button

 

Download, print out and fill out the returns form:

 my-return-products.pdf 

 

Prepare your package:

 - Put your item(s) back into their original packaging and place them carefully in the package
- Enclose the completed, signed returns form that you downloaded in step 2, and remember to enclose your bank details*
- Write the following address on the package:

NEOLYS

Pour le Compte de la Boutique de la Mairie de Paris

Parc d'Activités de Parisud

Boulevard  d'Italie

77127 Lieusaint

FRANCE

 

Post your package.

 

* Otherwise, the Vendor will not accept your return.


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